You should be aware that we can change these terms at any time. However we will do so in accordance with the terms below. If we change these terms, the online version of these terms and conditions will always be updated to reflect those changes: http://www.caremate.com.au.

Our Acceptable Use Policy is intended to ensure that our customers do not use our services in an excessive, unreasonable or fraudulent manner. Such usage may impact the quality or reliability of our services.

Selecting a plan, signing up for your contract with AIC Solution Pty Ltd and using our Service indicates your acceptance of this Acceptable Use Policy (AUP), and has the same force and effect as if you had actually signed an agreement to comply with the AUP.

Unreasonable Use
The Care Centre is designed to receive calls, through the Caremate Device, for events only where you require urgent assistance. You must not use the Caremate Device to call our Care Centre for any reasons where you do not require urgent assistance.

You are not also allowed to call the Emergency Care Centre number from any device other than an approved Caremate Device.

If you have any questions or queries regarding the Caremate device and you don’t require urgent assistance, you are welcome to call the Caremate team on 1300 768 801 at any time.

Excessive Use
You are encouraged to regularly test your Caremate to our Care Centre on a monthly basis. We consider that testing the Caremate where the call reaches the Care Centre more than once a week is excessive use due to the reliability of the product.

We will notify you if we deem your usage to be unreasonable or excessive, and in breach of our Acceptable Use policy and may ask you to adjust your usage. If usage continues at an unreasonable or excessive level following this request, we may terminate your access to our Services. We will notify you if we do either of these things.