FAQSPersonal Emergency Response Service
What is Caremate?
Caremate is a Non-Monitored Service that provides a capacity of up to three numbers that Caremate will call whenever the pendant button is pushed. If these do not answer, that is the end of the call sequence. This services is flexible and cost effective.
How does the automatic call sequence work?
After receiving Caremate, you will be able to program in up to three numbers for your Nominated Carers. When the pendant button is pushed, Caremate will attempt to call the first Nominated Carer, if they don’t answer, Nominated Carer 2 is called. If they don’t answer, Nominated Carer 3 is called. If Nominated Carer 3 does not answer, that is the end of the call sequence. Your only option then is to push your pendant button again to attempt contact with your 3 Nominated Carers again.
What does Non Monitored Service mean?
What are Nominated Carers?
Is my personal Information secure?
Do I have a cooling off period?
Who owns the equipment?
How is Caremate installed?
How often do I need to power the pendant?
What is the Warranty on the equipment?
What happens if I lose or damage the equipment?
Can I change who my Nominated Carers are?
Will Caremate work if there is a power blackout?
What is the cost for repairs or replacing any equipment?
The cost of replacing the equipment is $220. Pendants and cordless phones cannot be purchased separately. Note that each pendant will only work with one Caremate unit.