This Privacy Policy explains how your personal information will be treated when any goods or services are offered to you by or on behalf of AIC Solutions Pty Ltd (ABN 23 063 676 415) .

By providing your personal information to AIC, through the web site, our call centre or otherwise, you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you do not consent to certain uses of your personal information, we may not be able to provide you with a particular product or service.

In addition to this Privacy Policy, there may also be additional privacy provisions that apply to certain sections of the web site or to specific services offered by AIC. Because these additional provisions also relate to your privacy protection, you should review them wherever they are accessible to you on the web site or in the terms and conditions for the service. If there is any inconsistency between this Privacy Policy and those additional privacy provisions, the additional provisions will prevail.

1. What is this policy about?
This policy explains the key measures we have taken to implement the requirements of the Telecommunications Act 1997 and the Privacy Act 1998, which implements the National Privacy Principles. It aims to answer the questions you might have about how we collect, use and disclose your personal information.

2. What information have you collected about me?
We hold information that you have provided to us about yourself, and information about your use of our services such as billing and calling information. The information that we collect will depend on how you use the facilities offered by AIC. Information that you might have provided to us includes:

• information that is essential in the provision of the Caremate service.

• maintaining our relationship with you, including responding to your questions;
• helping us to identify and inform you about other products or services that are likely to be useful for you;
• internal accounting and administration, including sharing information with our related bodies corporate for reporting purposes;
• providing your contact details to Telstra as required by law, so that your number can be used by emergency services and for other approved purposes;
• protecting you and AIC from error and fraud;
• preventing a serious credit infringement;
• improving the web site; and
• developing a better understanding of our customers’ needs.

If you do not provide us with your personal information, we cannot provide you with these services.

4. Are there any other times when you use my information for any other purpose or give this information to someone else?
As a general principle, AIC will not provide any unrelated party with any personal information it has collected about you. Exceptions may occur where:

• AIC believes in good faith that you have consented;

The information will be provided to our external service providers on a confidential basis for the purposes of our business only, and we will take reasonable steps to ensure that it is dealt with according to the same high standards as we use;

• a law enforcement agency, or other government agency, is exercising its legal authority and has asked AIC to provide access to that information;
• you are in default of a hire contract or other contractual commitment to us, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.

Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law.

5. How can I access the information you keep about me?
You have a right to access the personal information we store about you. If you wish to access your information, please write to us (our contact details are at the end of this statement). Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. We may charge you the reasonable costs of processing your request.

6. How do I change or delete the information that you have about me?
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will take reasonable steps to amend our records. If you want us to delete the information we hold about you, please let us know and we will do our best to delete it unless we need to keep if for any of the purposes identified in Items 3 or 4 of this Privacy Policy or for legal reasons. For example, AIC is required to keep information about the purchasers and end users of pre-paid mobile services for as long as the service is activated.

7. Is the information AIC has about me secure?
We store information in different ways, including hard copies and electronic form. We take all reasonable care to ensure that the personal information about you is protected from loss, misuse or alteration. We also have electronic security systems in place to protect your personal information transmitted through our web-site.

8. What if ownership of the AIC business changes?
In the unlikely event that ownership of part or all of the AIC business changes, your personal information will be transferred to the new owner of the business.

9. What to do if you have a problem, question or complaint?
If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please call the AIC team on 1300 768 801. If AIC becomes aware of any ongoing concerns or problems with customer information, we will take these issues seriously and work to address these concerns.