Stay Independent & Safe with CareMate® 4G Personal Alarms
Award-winning solutions for Seniors, People with a Disability, Lone Workers,
and anyone seeking Personal Safety.
Trusted by Families, Carers and Professionals for Complete Peace of Mind.
At CareMate, a proudly Australian owned and operated company, we’re dedicated to helping people live safely and independently every day. Our mission is to provide practical solutions that keep you safe, secure, confident, and connected, while giving peace of mind to your loved ones, carers, or employers, so everyone knows you are safe at home, at work, or on the go.
Award-Winning Products
NDIS Registered Provider
Australian Owned & Operated
Trusted by Families & Professionals
The SAFETYwatch and NEVERalone Personal Safety Alarms
The NEVERalone personal emergency devices come in either the SAFETYwatch or the compact NEVERalone pendant.
They are mobile 4G devices that work anywhere there is phone coverage.
Whether at home or on the go — they keep you connected to help.
Key Features
- Instant SOS & Duress – Press to send an alert instantly to Australian 24/7 Monitoring Centre or direct to chosen contacts
- Automatic Fall Detection – Sends an alert if a fall is detected
- Live Emergency Location – Responders know exactly where you are in an emergency
- Hands-Free Voice Communication – Speak directly to help for swift assistance
- Long Battery Life – 45+ hours (SAFETYwatch) and 60+ hours (NEVERalone pendant)
- Lone Worker Protection – 'Man Down' alerts, Check-In/Check-Out & Welfare Timer."
- Silent Settings Available – For High Risk Lone Workers and people in dangerous situations
- No Lock-In Contracts – Flexible options for 24/7 professional monitoring or self-monitoring.
How It Works
With the press of the SOS Button or Automatic Fall Detection, the device will instantly alert either the Australian 24/7 monitoring centre or if it's set up with self monitoring, your chosen contacts directly. It’s simple, reliable, and works wherever you are — at home, work, or out and about.
Ready to protect yourself or your loved one?
Explore the products below and find the one that’s right for your needs.
Explore Safety Products For
Seniors
Stay independent and safe at home or out and about, with peace of mind for you and your loved ones.
Disabled
Devices tailored to your needs, giving independence for you and peace of mind for your loved ones or carers.
Lone Workers
Ensure safety on the job — peace of mind for employees and employers.
Personal Safety
Reliable, discreet devices to stay safe anywhere, anytime.
Government Funding & Payment Options
CareMate is a Registered NDIS Provider. Our devices are eligible for both NDIS and Home Care Package (HCP) funding. We are a proudly Australian owned and operated business.
There are two ways to purchase your device depending on your funding situation:
1. Private Purchase & Self-Managed NDIS
- Best for:Â Individuals paying privately or NDIS participants who manage their own funds.
- Action: Order online today. We will email you a formal tax receipt which you can use to claim reimbursement from your funding body if applicable.
- Payment:Â We accept Visa, Mastercard, and PayPal.
2. Plan Managed NDIS & Home Care Packages (HCP)
- Best for:Â NDIS participants with a Plan Manager, or seniors with a Home Care Package managed by a provider.
- Action: You likely need a Pro-Forma Invoice or Official Quote to send to your manager for payment before we can ship the device.
- How to do it:Â Please click the button below to request your Quote / Invoice. We will email it to you (or your Case Manager) within 24 hours.
Let customers speak for us
This is a wonderful item. It gives you added security particularly if you live alone.
My Mother had one & now I do.
It is very easy to use.
I was a little anxious about living alone after my husband passed away. So once I heard about the NEVERalone personal emergency device I jumped at the chance to see this type of device. I don't like wearing a watch all the time so I gravitated towards the pendant.The lanyard thankfully is adjustable as I am a short person. It is easily worn over clothes or under. The adjustable lanyard is useful especially with a cars seatbelt as I found it missed pressing on the device.
The only problem is the registered number on the back is partly worn. I'm not sure if it is my perfume or perspiration as it has been hot lately.
I have had a reminder to charge my device as I forgot to charge it overnight but I missed the voice promp as I was in the shower The monitoring system worked well to notify my first two contacts on my list the I received a tx message to remind me to charge. This was very comforting to know I an not alone Anne
I have been thinking of a secure key box for sometime as I am now living alone. Firstly in the unfortunate event of locking myself out of my home I have a code that that I will easily remember. Secondly in the event of needing assistance from emergency services or family my code has been registered to the 24/24 monitoring service which gives me piece of mind. It was more of an incentive to buy this key box when offered with the neveralone device. Also easy to operate. I highly recommend this key Box Anne
I would like to express my appreciation for the excellent services provided by CareMate NeverAlone Alarm to our Home Care Package consumers. The customer service has been outstanding, with prompt responses from the team and great attention to detail.
Our consumers are greatly benefiting from this service, which has enhanced their safety, confidence, and independence at home.
The Key Safe Box has been the best purchase for our family. My daughter often forgets her house key, but now that we have the Key Safe Box installed with our key inside, all she has to do is enter the PIN number. Highly recommended this incredible product to everyone! - Catherine
Very helpful staff and patient explained all and quick answer on all question
Very good and safe pedant , easy to set up , can be set up on many language which is one of special for people who can’t speak English .Staff are very helpful .My highly recommend
It is reassuring to have the key box in case of my husband having a fall.
Thanks for the help in getting Caremate sorted out.
Regards
Diana Carmody
