NEVERalone® 4G Personal Alarm with SOS & Fall Detection
NEVERalone® 4G Personal Emergency Pendant - Peace of Mind, Anywhere, Anytime
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Why Choose NEVERalone®
The Award Winning NEVERalone® is a small mobile 4G personal safety alarm pendant that can work anywhere there is phone coverage. Whether you’re at home or out and about, the NEVERalone keeps you connected to help — no mobile phone needed. It uses the latest GSM, GPS, WIFI and Bluetooth 5 wireless technology.
The NEVERalone is simple to use with an SOS button, built-in Fall Detection, live GPS location, 2 way hands free voice, real time alerts, voice prompts, long 60+ Hr battery life, as well as many other features which are listed below.
Product Features
When every second counts, the NEVERalone makes it simple to get the help you need — fast.
If a fall, medical emergency, or dangerous situation occurs, a press of the SOS button or the built-in automatic fall detection will trigger the NEVERalone to instantly contact either the Australian 24/7 Monitoring Centre or if its Self Monitored your preferred contacts directly, who can get help to you right away.
The NEVERalone is suitable for various people such as
- Seniors
- People with disabilities / recovering from surgery
- Lone Workers
- People wanting personal safety / DV victims
The NEVERalone solution keeps you connected to help when it’s needed most — offering true peace of mind for you and your loved ones.
Monitoring Options
The NEVERalone has two monitoring options to choose from depending on your needs.
Option 1: Professional 24/7 Monitoring
24/7 Monitoring by Australia’s highest-graded A1 Monitoring Centre.
- How it works: The device sends an emergency alert signal with the type of event and your location to a top-graded A1 Monitoring Centre in Australia. The operator receives the message and immediately calls the device back which answers automatically in speaker mode so they can talk to you.
- Ideal for: Users whose family, friends, or carers work full-time, travel often, or aren't always available.
Option 2: Self-Monitoring
SMS Alerts go directly to your chosen emergency contacts (family, friends, carers).
- How it works: SMS Alerts go directly to your chosen contacts. The device sends an SMS text message with the type of event and your GPS location on Google Maps. Your contacts can then call the device, which answers automatically in speaker mode so they can talk to you.
- No App Required: Works on any mobile phone.
- Ideal for: Users who have a reliable network of family, friends, or neighbours who are available to respond in an emergency.
Eligible for the NDIS & Home Care Packages.
How The NEVERalone Solution Works
SOS Button and Fall Detection
- If the user is in distress and presses the emergency SOS button on the device, or a fall is detected, the device will play a voice prompt up to 3 times to warn the user prior to sending an alarm.
- If the user wishes to cancel this at all they can tap the SOS button to cancel it before the end of the 3rd voice prompt.
- After the 3rd voice prompt the device will send an emergency message to the 24/7 Monitoring Centre / preset contacts. The message will contain the type of event and the location of the User.
- The Monitoring Centre / any of the preset contacts can call the device and it will automatically answer handsfree on speaker mode.
- During the call they can assess the type of emergency and arrange the appropriate response.
Low Battery Alerts
For extra peace of mind, if the device's battery is at 20% the user will get a voice prompt. At 15% the user will get a voice prompt and a Low Battery message will also be sent to the Monitoring Centre / preset contacts automatically.
For High Risk Users
For people who could potentially be in dangerous situations like Domestic Violence victims and high risk lone workers such as staff who work in mental health, drug and alcohol and family violence, the device can be set up with different silent settings such as 1 or 2 way voice, no ringtone and voice prompts can be turned off.
For Lone Workers
There are features such as Check-in/Check-out and a Welfare timer that are perfect for lone workers and these can be set up so that employers, contacts and emergency services can be notified when there is a potential welfare issue.
Exploring Other Options?
If you're unsure whether the NEVERalone pendant or SAFETYwatch device is right for you, click below to see solutions customized to your specific needs and learn how our devices deliver protection and independence for your situation.
Government Funding & Payment Options
CareMate is a Registered NDIS Provider. Our devices are eligible for both NDIS and Home Care Package (HCP) funding. We are a proudly Australian owned and operated business.
There are two ways to purchase your device depending on your funding situation:
1. Private Purchase & Self-Managed NDIS
- Best for: Individuals paying privately or NDIS participants who manage their own funds.
- Action: Order online today. We will email you a formal tax receipt which you can use to claim reimbursement from your funding body if applicable.
- Payment: We accept Visa, Mastercard, and PayPal.
2. Plan Managed NDIS & Home Care Packages (HCP)
- Best for: NDIS participants with a Plan Manager, or seniors with a Home Care Package managed by a provider.
- Action: You likely need a Pro-Forma Invoice or Official Quote to send to your manager for payment before we can ship the device.
- How to do it: Please click the button below to request your Quote / Invoice. We will email it to you (or your Case Manager) within 24 hours.
NEVERalone Pendant
What’s Included with the NEVERalone® Device
- NEVERalone Pendant
- Charging Dock
- 240V Wall Charger
- USB C to USB A Cable (for the charging dock)
- USB A to a magnetic connector (to charge the device directly)
- Polyester Cord Lanyard
- Belt Clip
- Telstra Sim Card installed in the device
- User Guide
- Professional Pre-Programming of Contacts/Details
- Ready for phone activation with local support
Once you have placed an order, payment has been received and we have been provided with all necessary information, we will dispatch your order via Express Post within 2-3 business days subject to stock availability.
Frequently Asked Questions
Choose the Pendant
If your priority is the highest accuracy for fall detection, as its central location provides maximum stability.
Choose the Watch
If your priority is discreet, everyday wear, but note that the wrist sensor is naturally subject to more frequent movement than the pendant.
Both devices feature equally effective fall detection technology and a manual SOS button is available for immediate assistance in cases of medical or duress emergencies.
The NEVERalone Pendant lasts up to 60+ hours. We recommend charging the device daily (for example, overnight) to ensure it is always ready for a new day.
The device is fully mobile and completely standalone. Unlike older alarms that rely on a landline or Wi-Fi, the NEVERalone works anywhere in Australia where there is 4G phone coverage. You do not need a smartphone, landline or wifi for it to work.
The device features Automatic Fall Detection. If it senses a heavy fall followed by no movement, it will automatically activate the SOS sequence, alerting the 24/7 monitoring centre or your contacts directly and give your exact location.
Yes. The pendant is WHS Compliant and supports Check-in/Check-out features, Welfare Timers, and can be set for Silent Duress for high-risk situations.
Yes. We are a Registered NDIS Provider, and our devices are eligible for both NDIS and Home Care Package (HCP) funding.
Yes. The pendant is water-resistant (IP67 rated) and designed to be worn in the shower (where many falls occur). Note: It should not be submerged in a bath or pool.
No. We pre-program your emergency contacts and medical details for you before shipping. When it arrives, simply charge the device, and make a quick phone call to our Australian-based team to activate it.
We strongly recommend installing a Key Safe Box at your front door. This allows you to securely store a spare key so that emergency services or trusted contacts can enter quickly without damaging your door or window.
If you accidentally press the button, simply tap the SOS button again before the 3rd voice prompt to cancel the alert.
