Protecting Seniors Across Australia
Live Safely at Home: Personal Alarms for Independent Living
and peace of mind for their loved ones.
Live Safely at Home: Personal Alarms for Independent Living
and peace of mind for their loved ones.
Keep your independence. Keep them worry-free. Whether you are a senior wanting to stay in your own home or a family member seeking reassurance, safety matters. Enjoying daily life feels better when you know help is always close.
CareMate helps maintain that independence with 4G personal safety alarms designed for Australian seniors. Our devices, including the NEVERalone pendant and SAFETYwatch, connect you to help in two flexible options:
- Professional Monitoring: 24/7 connection to a top-graded Australian response centre.
- Self Monitoring: Alerts go direct to your chosen contacts (family, friends, or neighbours).
With a simple SOS button—or automatic fall detection—seniors stay confident, knowing an instant emergency alert as well as their GPS location will be sent to the Australian 24/7 response team or direct to their chosen contacts. The responders then call the device which will answer automatically in speaker mode, allowing them to assess the situation and arrange help immediately.
It’s simple, reliable, and works wherever you are — at home, work, or out and about.
Why safety matters as we age
Why safety matters as we age
Australia’s seniors regularly need specialist measures to deal with the risks associated with living alone. As we get older, falls can become a serious concern. A fall or medical emergency can happen in seconds — but the effects can last months. Statistics show that falls are the leading cause of injury-related deaths and hospital admissions among older adults.
The right personal alarm helps avoid long hospital stays, loss of independence, and family stress.
The reality:
- 1 in 3 Australians aged 65+ will experience a fall each year
- 80% of seniors want to remain living independently at home
- Most families worry, but don’t want to “take over” their loved one’s life
The good news:
With the NEVERalone safety devices, help is instantly available, no landline or smartphone required. It works wherever there is mobile coverage in Australia.
The NEVERalone® personal emergency devices, provide the elderly who live alone instant connection to assistance if:
- They have a fall at home or out and about
- They feel unwell
- They require some assurance when feeling anxious
Watch how the NEVERalone devices keep seniors safe at home or out and about
Click Arrow To Learn About The Neveralone Solution
Why Seniors And Their Families Choose NEVERalone Devices
Why Seniors And Their Families Choose NEVERalone Devices
For Seniors
- Stay Independent Anywhere – At home or out and about, live confidently knowing help is always within reach.
- Simple SOS Button & Automatic Fall Detection – Sends instant alert to 24/7 Monitoring Centre or Direct to chosen contacts
- Hands-Free Communication – The device answers automatically in speaker mode, allowing you to talk to the operator or family.
- 4G Mobile Standalone Device – No Phone Required – Easy to use, no complicated setup.
- Live Emergency Location – Responders know exactly where you are in an emergency
- Long-Lasting Battery – Up to 60+ hours of protection, so your device is always ready.
- ASIAL Award-Winning Design (NEVERalone® Pendant) – Winner of the Industry Award for safety and reliability from Australia’s peak security body.
- Stay Connected – Keep in touch with family, carers, or friends while maintaining independence.
For Loved Ones And Carers Of Seniors
- Your Loved One Is Never Alone – Help is just a button away.
- Instant Alerts – Know immediately if assistance is needed.
- Peace of Mind – Support while respecting their independence.
- Flexible Monitoring – Self-Monitoring or 24/7 Professional Monitoring.
- Stay Linked – Family, friends, or carers can monitor wellbeing.
- Trusted & Recognized – Award-winning devices you can rely on.
Ready to protect yourself or your loved one?
Explore the products below and find the one that’s right for your needs.
Government Funding & Payment Options
NDIS & Home Care Packages
CareMate is a Registered NDIS Provider. Our devices are eligible for both NDIS and Home Care Package (HCP) funding. We are a proudly Australian owned and operated business.
There are two ways to purchase your device depending on your funding situation:
1. Private Purchase & Self-Managed NDIS
- Best for: Individuals paying privately or NDIS participants who manage their own funds.
- Action: Order online today. We will email you a formal tax receipt which you can use to claim reimbursement from your funding body if applicable.
- Payment: We accept Visa, Mastercard, and PayPal.
2. Plan Managed NDIS & Home Care Packages (HCP)
- Best for: NDIS participants with a Plan Manager, or seniors with a Home Care Package managed by a provider.
- Action: You likely need a Pro-Forma Invoice or Official Quote to send to your manager for payment before we can ship the device.
- How to do it: Please click the button below to request your Quote / Invoice. We will email it to you (or your Case Manager) within 24 hours.
Frequently Asked Questions
Yes. Unlike older systems that only work within a few metres of a base station, the NEVERalone pendant and SAFETYwatch use 4G mobile technology. They work anywhere in Australia where there is mobile network coverage—at the shops, on a walk, or visiting friends.
No. The device is completely standalone. It comes with its own built-in SIM card and phone number. You do not need a landline, a WiFi connection, or a smartphone to use it.
Yes. Both the pendant and watch are water-resistant (IP67 rated) and designed to be worn in the shower, which is where many falls occur. Note: They should not be submerged in a bath or pool.
The NEVERalone pendant lasts up to 60 hours, and the SAFETYwatch lasts up to 48 hours. We recommend charging your device daily (for example, while you watch TV or sleep) so it is always ready for a new day.
Generally, yes. Our devices comply with Australian safety standards. However, as with all electronic devices, we recommend keeping it at least 15cm away from your pacemaker (e.g. by adjusting the lanyard length) and consulting your doctor if you have specific concerns.
The device features Automatic Fall Detection. If it senses a heavy fall followed by no movement, it will automatically activate the SOS sequence, alerting your contacts or the monitoring centre and sending your location.
Don't worry. It happens to everyone! If you accidentally press the button, simply tell the operator or your contact that you are okay. We recommend testing your device once a month so you feel comfortable using it.
We strongly recommend installing a Key Safe Box at your front door. This allows you to securely store a spare key so that emergency services or trusted contacts can enter quickly without damaging your door or window.
No. We pre-program your emergency contacts and medical details for you before shipping. When it arrives, simply charge it and make a quick phone call to our team to activate it.
Yes. We are a Registered NDIS Provider, and our devices are eligible for Home Care Package (HCP) funding.
- Private / Self-Managed: Order online and use your tax receipt to claim reimbursement.
- Plan-Managed / Care Provider: Use the "Get a Quote / Invoice" button above to request an invoice to send to your Plan Manager or Care Provider for payment.
Let customers speak for us
This is a wonderful item. It gives you added security particularly if you live alone.
My Mother had one & now I do.
It is very easy to use.
I was a little anxious about living alone after my husband passed away. So once I heard about the NEVERalone personal emergency device I jumped at the chance to see this type of device. I don't like wearing a watch all the time so I gravitated towards the pendant.The lanyard thankfully is adjustable as I am a short person. It is easily worn over clothes or under. The adjustable lanyard is useful especially with a cars seatbelt as I found it missed pressing on the device.
The only problem is the registered number on the back is partly worn. I'm not sure if it is my perfume or perspiration as it has been hot lately.
I have had a reminder to charge my device as I forgot to charge it overnight but I missed the voice promp as I was in the shower The monitoring system worked well to notify my first two contacts on my list the I received a tx message to remind me to charge. This was very comforting to know I an not alone Anne
I have been thinking of a secure key box for sometime as I am now living alone. Firstly in the unfortunate event of locking myself out of my home I have a code that that I will easily remember. Secondly in the event of needing assistance from emergency services or family my code has been registered to the 24/24 monitoring service which gives me piece of mind. It was more of an incentive to buy this key box when offered with the neveralone device. Also easy to operate. I highly recommend this key Box Anne
I would like to express my appreciation for the excellent services provided by CareMate NeverAlone Alarm to our Home Care Package consumers. The customer service has been outstanding, with prompt responses from the team and great attention to detail.
Our consumers are greatly benefiting from this service, which has enhanced their safety, confidence, and independence at home.
The Key Safe Box has been the best purchase for our family. My daughter often forgets her house key, but now that we have the Key Safe Box installed with our key inside, all she has to do is enter the PIN number. Highly recommended this incredible product to everyone! - Catherine
Very helpful staff and patient explained all and quick answer on all question
Very good and safe pedant , easy to set up , can be set up on many language which is one of special for people who can’t speak English .Staff are very helpful .My highly recommend
It is reassuring to have the key box in case of my husband having a fall.
Thanks for the help in getting Caremate sorted out.
Regards
Diana Carmody
