Providing Personal Safety Wherever You Go
Discreet 4G Personal Safety Alarms to give you peace of mind.
Stay Safe. Stay Connected. Wherever You Are.
Everyone deserves to feel safe. Whether you are at home, commuting, exercising alone, or dealing with high-risk personal threats,
CareMate provides discreet safety devices that connect you to help instantly.
CareMate supports your safety with reliable 4G personal alarms. Our devices, including the NEVERalone pendant and SAFETYwatch, give you flexible protection options:
- Professional Monitoring: 24/7 connection to a top-graded Australian response centre (Recommended for high-risk/DV situations).
- Self Monitoring: Alerts go direct to family, friends, or trusted contacts.
With a simple SOS button, Automatic Fall Detection—and specialized Silent Alert settings—you can send a distress signal and GPS location instantly without drawing attention. Responders can listen in via silent voice monitoring to assess the danger and send police or help immediately.
It’s discreet, reliable, and works wherever you are.
Why People Choose NEVERalone Devices for Personal Safety
Why People Choose NEVERalone Devices for Personal Safety
For You
- Feel Safe and Protected Anywhere – At home, on the go, or in uncertain situations.
- 4G Mobile Standalone Device – Works anywhere with network coverage. No phone needed.
- Rapid Access to Help – Simple SOS button and automatic fall detection provides immediate, discreet assistance whenever it’s needed.
- GPS Live Location – Your exact location is available in an emergency.
- Silent Alert Mode – Send a discreet signal for help without drawing attention.
- Long-Lasting Battery – Up to 60+ hours of continuous protection.
- ASIAL Award-Winning Design (NEVERalone® Pendant) – Winner of the Industry Award for safety and reliability from Australia’s peak security body.
- Lightweight and Discreet Design – Comfortable to wear and easy to keep close at all times.
- Stay Connected – Link directly to trusted contacts or a 24/7 monitoring centre for immediate support.
For Loved Ones Or Support Networks
- Know They’re Safe – Reassurance that help is always within reach and that the people you care about are never alone.
- Instant Alerts – Be notified immediately if your loved one needs help.
- Peace of Mind – Support their safety while respecting their space.
- Flexible Monitoring – Choose between self-monitoring or 24/7 professional monitoring.
- Stay Connected – Family or trusted contacts can can monitor wellbeing.
- Trusted & Recognized – Award-winning safety devices used and recommended across Australia.
Ready to protect yourself or your loved one?
Explore the products below and find the one that’s right for your needs.
You’re Not Alone – Support, Funding & 24/7 Helplines
You’re Not Alone
Support, Funding & 24/7 Helplines
If you ever feel unsafe, help is available. Programs and services can support you with:
- Safe emergency & transitional housing – short-term accommodation for women, children, and anyone at risk
- Financial assistance – crisis payments, no-interest loans, relocation help Services Australia
- 24/7 confidential advice – trained professionals ready to guide you
Emergency help: Call 000 immediately
National helplines:
Selected state services:
- NSW | NSW Police Domestic & Family Violence
- VIC | Safe Steps – 1800 015 188
- QLD | DVConnect – 1800 811 811
- WA | WA Family & Domestic Violence Support
National and state funding and support programs make sure help is available when you need it most. You are not alone.
Frequently Asked Questions
Yes. We can configure the device with Silent Settings. In this mode, pressing the SOS button triggers an alert with just a vibration to confirm activation, but there are no voice prompts and no ringtones. This allows you to signal for help without the device making a noise that could escalate a dangerous situation
The device features Automatic Fall Detection. If it senses a heavy fall followed by no movement, it will automatically activate the SOS sequence, alerting the monitoring centre or your contacts directly and sending your location.
If you choose Professional Monitoring, the 24/7 operator will assess the situation immediately. If they hear aggression, violence, or distress, they can escalate the call directly to Triple Zero (000) and provide the police with your exact GPS location and details of the threat.
Yes. When the alarm is triggered, the Monitoring Centre calls the device, which answers automatically. Depending on your setup, we can enable 1-Way Voice (they listen in silently to assess danger) or 2-Way Voice (they can speak to you). You can choose the setup that makes you feel safest.
No. The device has its own internal 4G SIM card. It works completely independently. This is critical in domestic violence situations where a mobile phone may be taken away, damaged, or monitored. As long as you have the pendant or watch, you have a connection to help.
No. Privacy is paramount. Your location is only shared with the Monitoring Centre or your trusted contacts when an emergency alert is triggered. The device does not allow for "stalking" or continuous tracking by unauthorised people.
Yes. Unlike old home alarms, NEVERalone devices work anywhere there is Telstra 4G mobile coverage (99% of Australia). Whether you are in the car, at a shelter, or walking in the park, the device will send a live GPS location to the monitoring centre or trusted contacts in the event of an emergency.
If the device is in Silent Mode, you might press it without realising. If the Monitoring Centre listens in and hears a normal, safe environment (like TV or quiet conversation), they will attempt to call your mobile phone first to check on you, rather than speaking through the pendant, to avoid accidental embarrassment or alerting a potential threat.
Yes. If you have funding approved through the NDIS (Assistive Technology), Home Care Package or state-based Victim Services support packages, you can use those funds to purchase our devices. We will send you the official Quote or Invoice you need to forward to your Plan Manager or funding body for payment.
No. We understand you may be under stress. We pre-program the entire device for you before shipping. You do not need to download apps, connect to Wi-Fi, or mess with settings. When it arrives, simply charge it and make a quick phone call to our team to activate it.
Let customers speak for us
This is a wonderful item. It gives you added security particularly if you live alone.
My Mother had one & now I do.
It is very easy to use.
I was a little anxious about living alone after my husband passed away. So once I heard about the NEVERalone personal emergency device I jumped at the chance to see this type of device. I don't like wearing a watch all the time so I gravitated towards the pendant.The lanyard thankfully is adjustable as I am a short person. It is easily worn over clothes or under. The adjustable lanyard is useful especially with a cars seatbelt as I found it missed pressing on the device.
The only problem is the registered number on the back is partly worn. I'm not sure if it is my perfume or perspiration as it has been hot lately.
I have had a reminder to charge my device as I forgot to charge it overnight but I missed the voice promp as I was in the shower The monitoring system worked well to notify my first two contacts on my list the I received a tx message to remind me to charge. This was very comforting to know I an not alone Anne
I have been thinking of a secure key box for sometime as I am now living alone. Firstly in the unfortunate event of locking myself out of my home I have a code that that I will easily remember. Secondly in the event of needing assistance from emergency services or family my code has been registered to the 24/24 monitoring service which gives me piece of mind. It was more of an incentive to buy this key box when offered with the neveralone device. Also easy to operate. I highly recommend this key Box Anne
I would like to express my appreciation for the excellent services provided by CareMate NeverAlone Alarm to our Home Care Package consumers. The customer service has been outstanding, with prompt responses from the team and great attention to detail.
Our consumers are greatly benefiting from this service, which has enhanced their safety, confidence, and independence at home.
The Key Safe Box has been the best purchase for our family. My daughter often forgets her house key, but now that we have the Key Safe Box installed with our key inside, all she has to do is enter the PIN number. Highly recommended this incredible product to everyone! - Catherine
Very helpful staff and patient explained all and quick answer on all question
Very good and safe pedant , easy to set up , can be set up on many language which is one of special for people who can’t speak English .Staff are very helpful .My highly recommend
It is reassuring to have the key box in case of my husband having a fall.
Thanks for the help in getting Caremate sorted out.
Regards
Diana Carmody
