Whether you are living with a disability or caring for someone who is, daily life can feel challenging. You want independence and confidence—but also reassurance that help is always close by.

CareMate supports that independence with 4G personal safety alarms designed for Australian disability support. Our devices, including the NEVERalone pendant and SAFETYwatch, connect you to help in two ways:

• Professional Monitoring: 24/7 connection to a top-graded Australian response centre.
• Self Monitoring: Alerts go direct to your chosen contacts (family, friends, or support workers).
  

With a simple SOS button—or automatic fall detection—users stay confident, knowing an instant emergency alert as well as their GPS location will be sent to the Australian 24/7 response team or direct to their chosen contacts. The responders then call the device which will answer automatically in speaker mode, allowing them to assess the situation and arrange help immediately.

It’s simple, reliable, and works wherever you are — at home, work, or out and about.

Living with a disability can bring unique daily challenges—being alone at home, limited mobility, difficulty reaching a phone, or recovering from surgery. When help isn't easily accessible, even small incidents can escalate.

Having a reliable device that connects you instantly helps avoid delays, restores confidence, and keeps everyone safer—no matter where you are.

• Stay Independent: Go to work, the shops, or social events with confidence.
• Reduce Anxiety: Knowing help is just a button press away reduces daily stress.
• Faster Response: GPS location ensures responders know exactly where to find you.

For People With A Disability

• Stay Independent Anywhere – At home, work, or out and about.
  
• Simple SOS Button & Automatic Fall Detection – Sends instant alert to 24/7 Monitoring Centre or Direct to chosen contacts.
• Hands-Free Communication – The device answers automatically in speaker mode, allowing you to talk to the operator or family.
  
• 4G Mobile Standalone Device – No phone needed, no complicated setup.
• Live Emergency Location – Responders know exactly where you are in an emergency.
  
• Long-Lasting Battery – Up to 60+ hours of protection.
  
• ASIAL Award-Winning Design (NEVERalone® Pendant) – Winner of the Industry Award for safety and reliability from Australia’s peak security body.
  
• Stay Connected – Keep your support network close without losing independence.

For Your Loved Ones & Carers

• Your Loved One Is Never Alone – Help is just a button away.
• Instant Alerts – Know immediately if help is needed.
  
• Peace of Mind – Support while respecting their independence.
  
• Flexible Monitoring – Self-Monitoring or 24/7 Professional Monitoring.
  
• Stay Linked – Family, friends, carers, or employers can monitor wellbeing.
  
• Trusted & Recognized – Award-winning devices you can rely on.

CareMate is a Registered NDIS Provider. Our devices are eligible for both NDIS and Home Care Package (HCP) funding. We are a proudly Australian owned and operated business.

There are two ways to purchase your device depending on your funding situation:

1. Private Purchase & Self-Managed NDIS

• Best for: Individuals paying privately or NDIS participants who manage their own funds.
• Action: Order online today. We will email you a formal tax receipt which you can use to claim reimbursement from your funding body if applicable.
• Payment: We accept Visa, Mastercard, and PayPal.

2. Plan Managed NDIS & Home Care Packages (HCP)

• Best for: NDIS participants with a Plan Manager, or seniors with a Home Care Package managed by a provider.
• Action: You likely need a Pro-Forma Invoice or Official Quote to send to your manager for payment before we can ship the device.
• How to do it: Please click the button below to request your Quote / Invoice. We will email it to you (or your Case Manager) within 24 hours.